Frequently asked questions

Your tracking number is generated the moment your consignment is registered and is emailed to the sender (and recipient, if an email was provided). It always begins with “LGX”.

We coordinate ocean freight, air freight and ground transport, plus warehousing, customs brokerage and secure consignment handling. A single journey can combine several modes under one tracking number.

Transit time depends on the route and mode. Air freight is fastest; ocean freight is the most cost-effective over long distances. Each consignment shows an estimated delivery date once it’s registered.

Consignments are handled with tamper-evident sealing and a documented chain of custody. Cargo insurance and claims are managed from our single support inbox — just reach out and we’ll guide you.

Yes. We prepare import/export documentation, calculate duties and act as your broker so cargo keeps moving across borders without surprises.

Send us a message on the Contact page with what you’re shipping and where it needs to go. Our team will reply by email with a route plan and pricing.

Everything — sales, support, claims and customs — runs through one inbox: support@logistriux.com. We aim to reply within a few business hours.