Terms & Conditions

Last updated: October 2026

These Terms & Conditions (“Terms”) govern your access to and use of the Logistriux website and services. By booking a shipment or using our tools, you agree to these Terms.

1. Services

We provide freight forwarding, consignment handling, warehousing, customs support and shipment tracking. The specific scope of any shipment is defined when your consignment is registered.

2. Bookings & consignments

When a consignment is registered it receives a unique tracking number. You are responsible for providing accurate sender, recipient, contents and address information. Incorrect details may cause delays, additional charges or non-delivery.

3. Prohibited & restricted goods

You must not ship goods that are illegal, dangerous or prohibited by applicable law or carrier policy without prior written agreement. We may refuse, hold or return any consignment that breaches these requirements.

4. Charges & payment

Charges are based on the service, route, weight, dimensions and any additional handling. Duties, taxes and customs fees may apply and are your responsibility unless agreed otherwise.

5. Delivery & timeframes

Estimated delivery dates are provided in good faith but are not guaranteed. Transit times may be affected by customs, weather, carrier schedules and other factors beyond our control.

6. Liability

Our liability for loss or damage is limited as permitted by applicable law and any agreed cargo insurance. Claims must be reported promptly through our support inbox so we can investigate.

7. Tracking information

Tracking data is provided for convenience and reflects the most recent scans recorded in our network. Occasional delays in scanning do not necessarily indicate a problem with your consignment.

8. Changes to these Terms

We may update these Terms from time to time. Continued use of our services after changes take effect constitutes acceptance of the revised Terms.

9. Contact us

Questions about these Terms? Email us at support@logistriux.com.