Privacy Policy
How Logistriux collects, uses and protects your personal and shipment data.
Last updated: October 2026
This Privacy Policy explains how Logistriux (“we”, “us”, “our”) handles information when you use our website, tracking tools and freight services. By using our services you agree to the practices described here.
1. Information we collect
We collect information needed to register, move and deliver consignments, and to respond to your enquiries. This may include:
- Contact details such as your name, company and email address.
- Shipment details such as origin, destination, recipient information, package description, weight and dimensions.
- Tracking activity, including the milestones recorded as your consignment moves through the network.
- Messages you send us through the contact form or by email.
2. How we use your information
We use the information we collect to:
- Register, route, track and deliver your consignments.
- Send shipment notifications, tracking links and delivery confirmations.
- Respond to enquiries, claims and customs questions from our support inbox.
- Maintain the security and integrity of our network and improve our services.
3. Sharing your information
We share information only as needed to deliver our services — for example with carriers, customs authorities and last-mile partners involved in your shipment. We do not sell your personal information.
4. Data security
We apply technical and organisational measures to protect your information, including secured access to our systems and a documented chain of custody for consignments. No method of transmission or storage is completely secure, but we work to safeguard your data at every step.
5. Data retention
We retain shipment and contact records for as long as needed to provide our services, comply with legal and customs obligations, and resolve disputes.
6. Your rights
You may request access to, correction of, or deletion of the personal information we hold about you, subject to legal and operational requirements. To make a request, contact us at the address below.
7. Cookies & preferences
Our website stores a small preference for your chosen light or dark theme in your browser. This is used only to remember your display setting.
8. Contact us
If you have questions about this Privacy Policy or your data, email us at support@logistriux.com.